Returns & Exchanges
At GIVA, we want you to love your jewelry, which is why we offer a hassle-free 30-day return and exchange policy for all unworn items in their original packaging. Whether it's a size adjustment or a change of heart, our team is dedicated to ensuring your complete satisfaction with every purchase.
Initiate Request
Log into your GIVA account, navigate to your order history, and select the item you wish to return or exchange to receive a Return Authorization number.
Pack Securely
Place the jewelry in its original GIVA box along with the authenticity certificate and any promotional gifts, ensuring the package is sealed properly for transit.
Schedule Pickup
Once your request is approved, our courier partner will contact you to arrange a convenient doorstep pickup at no additional cost to you.
Quality Check & Refund
After our warehouse team inspects the item for quality assurance, we will process your full refund or ship your exchanged product within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing