Frequently Asked Questions
Everything you need to know about your GIVA fine jewelry experience.
Does GIVA jewelry come with a certificate of authenticity?
Yes, every piece of GIVA jewelry is crafted with high-quality materials and comes with a certificate of authenticity to guarantee the purity of the silver or gold used.
What is the standard delivery timeline for my order?
Most orders are processed within 24-48 hours. Depending on your location, delivery typically takes 3 to 7 business days. You will receive a tracking link via email once your order ships.
What is your return and exchange policy?
We offer a hassle-free 30-day return policy for most items, provided they are in their original condition and packaging. Please note that personalized or engraved items are not eligible for returns.
How should I care for my GIVA jewelry to maintain its shine?
To keep your jewelry sparkling, avoid contact with harsh chemicals, perfumes, and water. Store your pieces in the provided GIVA kit or an airtight container when not in use.
Do you offer international shipping?
Currently, we ship to a wide range of international locations. Shipping costs and delivery times vary by country and will be calculated at the checkout page.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for select pin codes within India.